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FAQ
What makes Mustard Shop different?
We carefully curate high-quality cookware and coffee equipment from trusted, craft-driven brands. Every item we stock is tested for performance, durability, and design — so you can shop with confidence.
Do you ship internationally?
Currently, we ship within the UK. If you’re outside of our standard delivery area, please contact us — we’re happy to arrange special shipping where possible.
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original packaging. To initiate a return, please visit our Returns & Exchanges page or contact our support team.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days (Monday to Friday) after payment confirmation.
You will receive an order confirmation emailimmediately after checkout.
Once processing is complete, a dispatch confirmation emailwith tracking details will be sent.
Order Transit Time
Delivery typically takes 2–7 business days (Monday to Friday )after dispatch.
Are your products under warranty?
Yes. Most products are covered by the manufacturer's warranty. Warranty details are available on each product page or by request — feel free to reach out if you need support with a claim.
Can I get help choosing the right product?
Absolutely. Whether you’re a home barista or a seasoned chef, we’re here to help. Contact us via email or live chat — we love matching customers with the perfect tools.