Terms of service

Terms of Service – Mustard.Shop

These Terms of Service (“Terms”) govern your access to and use of the website https://mustardshop.co.uk/ (“Website”) and the purchase of products (“Products”) offered by   EC ECOMMERCE LTD (“we,” “us,” “our”). By accessing our Website or placing an order, you agree to these Terms.

1. Business Information

Legal Business Name: EC ECOMMERCE LTD  ,
Trading Name: Mustard.Shop  ,
Registered in England & Wales
Company Registration Number: 16117445  ,
Registered Address: 128 City Road, London EC1V 2NX, United Kingdom  ,
Email: contact@mustardshop.co.uk ,
Phone: +44 330 122 2499  ,
Website Platform: Shopify  ,
Currency: GBP (£)  

Mustard.Shop  operates in compliance with UK e-commerce laws 

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years old

You provide accurate and complete information when placing orders

You use the Website for lawful purposes only

We reserve the right to refuse service where these Terms are violated.

3. Use of the Website

You must not:

Use the Website for fraudulent or illegal purposes

Attempt to disrupt the Website’s security or functionality

Copy or distribute Website content without permission

Violation may result in restricted or terminated access.

4. Product Information

We aim to display accurate product details, pricing, and availability. However:

Product colours may vary due to screen settings

Availability may change without notice

Some products may be fulfilled by third-party suppliers

If an error occurs, we reserve the right to correct it and cancel affected orders with a full refund.

5. Orders & Acceptance

An order confirmation email is sent after checkout

Order confirmation does not mean order acceptance

Orders are accepted once dispatched

We may cancel orders if:

Items are out of stock

Payment fails

Shipping is unavailable to your address

Fraud or suspicious activity is detected

You will be notified promptly in such cases.

6. Shipping & Delivery

Shipping Area

United Kingdom only

We do not ship to P.O. boxes

Shipping Cost

Standard ÂŁ15.00 fee for all order under ÂŁ150.00
Standard Free Shipping for orders over ÂŁ150.00 .

All prices include VAT

No hidden fees

Processing Time

Order cut-off: 11:00 PM (Monday–Friday)

Processing time: 1–2 business days (Mon–Fri)

Delivery Time

Transit time: 2–7 business days (Mon–Fri)

Total delivery time = Processing + Transit time

Delivery times may vary due to courier delays, weather, public holidays, or supplier constraints.

Tracking

Tracking details are sent within 24 hours of dispatch

If tracking is not received within 6 business days, contact contact@mustard.shop

7. Damaged or Lost Items

If your order arrives damaged or defective:

Contact us within 5 days of delivery

Provide:

Order number

Clear photos of the item and packaging

We will arrange a replacement or full refund as applicable.

8. Returns & Refunds

Return Policy

Returns accepted within 30 days of delivery

Items must be unused and in original packaging

No restocking fees

Free return label provided

Return method: Mail

To initiate a return, email contact@mustard.shop with:

Order number

Reason for return

Photos (if applicable)

Refunds

Issued to the original payment method

Processed within 10 business days after inspection

Confirmation email sent once completed

Bank processing times may vary.

Exchanges

Exchanges are available for:

Defective items

Incorrect items received

Eligible non-defective items

Replacement items are shipped after the return is received.

9. Cancellations & Address Changes

Orders can be cancelled within 24 hours of purchase, if not shipped

Address changes are allowed before dispatch only

Once shipped, changes or cancellations are not possible

Contact: contact@mustard.shop

10. Payment Policy

Accepted Payment Methods

We accept the following payment methods: Visa, Mastercard, American Express, Diners Club, Discover, UnionPay, Maestro, PayPal, Apple Pay, and Google Pay.

Orders are processed only after full payment is received.

Pricing & Taxes

Prices shown in GBP (ÂŁ)

VAT included

No additional fees at checkout

Payment Security

Secure, encrypted payment gateways

We do not store full card details

11. Limitation of Liability

We are not responsible for:

Courier delays

Incorrect customer-provided information

Product misuse

Our liability is limited to the purchase price of the product.

12. Privacy & Data Protection

Personal data is handled according to our Privacy Policy and UK GDPR  regulations.
Data is shared only with:

Payment processors

Shipping partners

Shopify (hosting provider)

All partners follow strict data protection standards.

 

13. Intellectual Property

All Website content is owned by EC ECOMMERCE LTD and may not be used without written permission.

14. Changes to Terms

We may update these Terms at any time.
Changes take effect immediately upon posting.

15. Governing Law

These Terms are governed by the laws of England & Wales.
Any disputes will be handled by UK courts.

16. Contact Us

Business Legal Name: EC ECOMMERCE LTD
Trade Name (T/A):Mustard.Shop
Company Registration Number:16117445
Registered in England & Wales

Address: 128 City Road, London EC1V 2NX, United Kingdom

Email : contact@mustardshop.co.uk
Phone : +443301222499

Customer Support : 9:00 Am To 5:00 Pm (Mon To Fri)