Refund policy
Return & Refund Policy – Mustard.Shop
At Mustard.Shop, we aim to provide a transparent and customer-friendly return and refund experience in accordance with Google Merchant Center policies.
Returns & Exchanges
We accept returns for both defective and non-defective products and offer exchanges for eligible items.
Return Conditions:
Products must be new, unused, and returned in their original packaging
Return requests must be submitted within 30 days of the delivery date
Returns are accepted by mail
A free return label is included with the order
No restocking fee is charged
To request a return or exchange, customers must contact us by email at contact@mustardshop.co.uk, including the order number and reason for the return. Instructions will be provided after the request is reviewed.
Refunds
After the returned item is received and inspected, refunds will be issued to the original payment method within 10 business days.
A confirmation email will be sent once the refund has been processed.
Order Cancellations
Order cancellations are accepted within 24 hours of placing the order.
To cancel an order, customers must email contact@mustardshop.co.uk within this time frame.
Orders that have already been processed or shipped cannot be cancelled.
Contact Information
For any questions regarding returns, refunds, or cancellations, customers may contact us at:
📧 contact@mustardshop.co.uk
Business Legal Name: EC ECOMMERCE LTDÂ
Trade Name (T/A):Mustard.Shop
Company Registration Number:16117445
Registered in England & Wales
Address: 128 City Road, London EC1V 2NX, United Kingdom
Email : contact@mustardshop.co.uk
Phone : +443301222499
Customer Support : 9:00 Am To 5:00 Pm (Mon To Fri)